Unified Communication (UC) Platform
Engage with customers on any device and any platform.
Our UC platform allows efficient and timely communication between multiple stakeholders
As an example, a resident of a community has a default language (e.g. Spanish) on his mobile device.
When they connects with a service provider, the system prompts the user to choose their default language. When the user connects, the system will find a Spanish speaking call centre rep.
Any member, can connect with any merchant at any time, with advanced task routing and full contact centre capabilities.